Cancellation and Refund Policy

Cancellation Policy

Effective Date: [Insert Date]

Thank you for using Israr Engineering’s Computerized Maintenance Management System (CMMS). We understand that circumstances may change, and you may need to cancel your subscription. This Cancellation Policy outlines the terms and conditions for cancelling your CMMS subscription.

1. Cancellation by User

  • Notice Period: To cancel your subscription, you must provide written notice at least [insert number] days prior to the end of your current billing cycle.
  • Method of Cancellation: Cancellation requests must be submitted through [specify method, e.g., email, online portal, customer support].
  • Refunds: Refunds will not be issued for any remaining days in the current billing cycle. You will continue to have access to the CMMS until the end of your current billing cycle.

2. Cancellation by Israr Engineering

  • Violation of Terms: Israr Engineering reserves the right to suspend or terminate your access to the CMMS without notice if you violate the terms and conditions.
  • Service Discontinuation: If Israr Engineering decides to discontinue the CMMS, users will be notified at least [insert number] days in advance. In such cases, a prorated refund will be issued for the remaining portion of the current billing cycle.

3. Refund Policy

  • Monthly Subscriptions: Monthly subscriptions are non-refundable.
  • Annual Subscriptions: For annual subscriptions, a prorated refund will be provided based on the number of months remaining in the subscription period at the time of cancellation, minus any discounts applied at the time of purchase.

4. Data Retrieval and Deletion

  • Data Retrieval: Upon cancellation, you will have [insert number] days to retrieve your data from the CMMS. After this period, your data will be permanently deleted.
  • Data Deletion: Israr Engineering will delete all your data from the CMMS within [insert number] days of cancellation, unless otherwise required by law.

5. Changes to the Cancellation Policy Israr Engineering reserves the right to modify this Cancellation Policy at any time. Changes will be effective immediately upon posting to the CMMS. Your continued use of the CMMS after any changes to the policy indicates your acceptance of the new terms.